SUPPORT

Why Do I Have To Create An Account?

You can access your downloads anytime of the day or night / If your computer ever breaks down, gets stolen, or you decide to swipe it clean and forgot to backup your files up, you can always re-access them from your account 24/7

How Do I Get Store Credit / Coupons?

For every $30.00 spent on our website you’ll automatically receive a code for $5+ in store credit to your account. (This is our way of thanking you for your support) We also do coupon codes for holiday events and at random so check in frequently.

How Will I Receive My Kit(s) After Purchase?

You can find your purchases in the download section of “My Account”. You will also instantly receive an email with your download links, but sometimes it may go to your spam folder so please check there first. If you still haven’t found your products please contact us and we’ll get it over to you asap.

How Can I Get My Kit On The Site?

Send all kits to treesoundrecords@gmail.com and we’ll go from there to see whether it matches what we are looking for.

What Payment Methods Do You Accept?

We Accept All Major Credit Cards / Debit Cards Via Paypal
— (Visa, Mastercard, American Express, Discovery, Etc)

YOU DONT NEED A PAYPAL ACCOUNT TO COMPLETE YOUR ORDERS

Is It Safe To Buy Products On Your Website?

Yes, If you look up at the top of the website there’s a lock right beside the domain url. This means the website is safe, secure, and your information Is not at risk via SSL security.

Are Your MIDI And LOOP Kits Royalty Free?

MIDI / LOOP Kits Are Royalty Free When Selling Your Beats Online. This includes Leases and Exclusives online.

Placements with major artists and/or labels, LOOPS / MIDIS must be cleared with the owner of the product before seeking profit

What Is Your Refund Policy?

All purchases are final and no refunds will be issued under any circumstances. By purchasing, you are agreeing to these terms.

The reason we cannot provide refunds is because once a digital good has been sent, it cannot be revoked.

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